TERMS & CONDITIONS –
MOBU ARTSTUDIO

Welcome to my webshop — great to have you here!
I hope you’ve found something you love.

Below you’ll find the general terms and conditions that apply when placing an order. These are the standard terms legally required for operating a webshop.

Aside from these formalities, I’m personally not very formal — so if you have any questions, doubts, or if something isn’t quite right, feel free to reach out via email, Instagram, or WhatsApp.

Thank you very much for your interest — I truly appreciate it!

Kind regards,
MOBU

VAT Notice (Small Business Scheme – KOR)

MOBU ARTSTUDIO participates in the Dutch Small Business Scheme (Kleineondernemersregeling – KOR). Therefore, no VAT is charged.
Any VAT references shown during checkout or in the order confirmation are system-generated and amount to €0.

Unfortunately, my web hosting provider does not allow VAT calculations to be hidden, and I am unable to change this at the moment. My apologies for the confusion — I hope this will improve in the future.

Version: December 2025

1. Identity of the Entrepreneur

MOBU ARTSTUDIO
Horrewaarde 27
1399 HV Muiderberg
The Netherlands

Chamber of Commerce (KvK): 98946684
VAT number: NL005363823B44
Email: mobu.artstudio@gmail.com
Phone: +31 6 5124 5117
Website: mobu-artstudio.nl

2. Applicability

2.1 These terms and conditions apply to every offer made by the entrepreneur and to every agreement concluded between the entrepreneur and the consumer.

2.2 Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer.

2.3 If any provision deviates from these terms, the remaining provisions shall remain fully applicable.

3. The Offer

3.1 The offer includes a complete and accurate description of the products offered.

3.2 Obvious mistakes or errors in the offer do not bind the entrepreneur.

3.3 Product images are indicative; colors may differ due to screen settings or printing techniques.

4. The Agreement

4.1 The agreement is concluded at the moment the consumer accepts the offer and meets the stated conditions (such as payment).

4.2 The entrepreneur confirms the order by email.

4.3 The entrepreneur reserves the right to refuse an order, for example in cases of abuse or insufficient stock.

5. Prices

5.1 Prices listed in the webshop are inclusive of VAT and exclusive of shipping costs, unless stated otherwise.
(Note: VAT is charged at 0% due to participation in the KOR scheme.)

5.2 The entrepreneur may change prices, but accepted orders will be honored at the agreed price.

6. Payment

6.1 Payment is made via the payment methods offered in the webshop.

6.2 Orders are shipped only after full payment has been received.

7. Delivery and Performance

7.1 The entrepreneur will take the greatest possible care in processing and shipping orders.

7.2 Delivery times are indicative and do not entitle the consumer to compensation in case of delay.

7.3 The risk of damage or loss passes to the consumer once the package has been delivered to the specified address.

8. Returns & Right of Withdrawal

8.1 The consumer has the right to return the order within 14 days of receipt without stating a reason, unless excluded (see 8.4).

8.2 After registering a return, the consumer has 14 days to return the product.

8.3 Return shipping costs are borne by the consumer, unless stated otherwise.

8.4 Exclusions from the right of withdrawal:

• Personalized or custom-made products

• Artworks or prints produced specifically on demand (if clearly stated)

• Products that cannot be returned for hygiene reasons once the seal has been broken (e.g. certain clothing or accessories)

8.5 The consumer is responsible for proper and secure packaging when returning products.

8.6 If the product is received unused and undamaged, the purchase amount will be refunded within 14 days.

9. Complaints Procedure

9.1 Complaints regarding the execution of the agreement must be submitted within a reasonable time via email or the contact form.

9.2 The entrepreneur aims to respond to complaints substantively within 14 days.

9.3 In case of disputes, consumers may also use the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

10. Warranty

10.1 Statutory warranty applies: a product must function as reasonably expected.

10.2 Damage caused by misuse, dropping, or normal wear and tear is not covered by warranty.

10.3 Unique artworks and handmade products may contain natural imperfections; this does not constitute a defect.

11. Ownership & Copyright

11.1 All artworks, prints, and designs remain the intellectual property of the creator.

11.2 It is not permitted to copy, distribute, or commercially use designs or images without written permission.

12. Force Majeure

12.1 The entrepreneur is not liable for delays or non-performance due to circumstances beyond her control, such as strikes, technical failures, or delays caused by shipping carriers.

13. Liability

13.1 The entrepreneur is not liable for indirect damage, including consequential loss or loss of profit.

13.2 Liability is limited to the invoice amount of the relevant order.

14. Applicable Law

14.1 All agreements and disputes are governed by Dutch law.

14.2 Disputes that cannot be resolved mutually will be submitted to the competent court.